Shipping and returns

SHIPPING INFORMATIONS

Chix Bags ships its products all over Italy, all EU countries and non -EU countries.
The courier used by Chix Bags is GLS.

SHIPPING FEES

Shipping fees for EU countries : € 15
Shipping fees for countries outside the EU : € 50 +import duties as applicable!!

SHIPPING TIMES

Shipping time for EU countries are approximately 3 to 4 days.
Shipping time for extra EU countries are approximately 5 to 6 days.
In general, it depends on customs procedures of each country.
For out of stock products, shipping times may also increase. Chix Bags will communicate to customers
the estimated delivery as soon as possible.
Shipments are dispatched Monday to Friday!

CHECKS TO BE DONE WHEN PRODUCTS ARE DELIVERED

The customer should first verify the correspondence between the number of parcels delivered , and the
number of those indicated on delivery note. After verifying that, customer should make sure the parcel
is not wet, damaged or in general altered, including sealing materials (adhesive tape or metal).
Any disputes must be immediately raised to the courier, otherwise the parcel is considered delivered
correctly.
If parcel is damaged or tampered with, costumer must: !
– express a reserve: the parcel is accepted but before signing the document the customer must write “I accept it with backup right”; in this way if he/she opens the parcel and he/she finds the products have
been damaged he/she will be refunded
– refuse completely the parcel because of the tampering/damage
If the customer does not perform these operations chixbags.it will consider the parcel regularly
delivered.

RIGHT OF WITHDRAWAL AND RETURNS

Right of withdrawal and refund for Italy:


1. Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 fourteen days from the date of receipt of the products.i.

2. To exercise the right of withdrawal referred to in the previous article, the customer must send a communication to that effect, specifying the order number, within the terms indicated, to the following email address: info@chixbags.it.

3. In case of withdrawal, the customer must place the product inside the box received as an alternative, a medium-sized box, even if not virgin. L Lthe company will send the courier at its own expense to collect the goods at the primary destination of the order. The cost of the return if the item is intact is equal to 10.00. This amount will be deducted from the refund.orso. If the product has manufacturing defects that do not include small streaks, irregularities and slight marks on the leather, the cost of the exchange shipment will be at our expense. The goods must be returned intact, complete with all its parts and in the original packaging envelopes, tags, packaging, kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt.zia.

4. We will reimburse the Customer the amount already paid, thus deducting the amount of 10, within 24 working hours from the return to the object, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed.ordo.

Return and refund for abroad:

1. Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 fourteen days from the date of receipt of the products.i.

2. To exercise the right of withdrawal referred to in the previous article, the customer must send a communication to that effect, specifying the order number, within the terms indicated, to the following email address: info@chixbags.it.

3.In case of withdrawal, the recipient will arrange for the return shipment, using the method he deems most appropriate. The return shipping will be paid by the buyer. The goods must be returned intact, complete with all its parts and in the original packaging envelopes, tags, packaging, kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt. Once the package is returned to the office, we will refund the order in full.

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